Last updated: September 1, 2026
These Terms of Service ("Terms") govern your use of the Casa Palo Verde website and your relationship with us when you book a hotel stay, dine at our restaurant, or use related hospitality services. By accessing our website, making a reservation, visiting our property, or using our services, you agree to these Terms.
If you do not agree with these Terms, please do not use our website or services. We recommend reading these Terms together with our Privacy Policy.
Casa Palo Verde is a boutique hotel and on-site restaurant located in Cabo San Lucas, Baja California Sur, Mexico. We provide guest accommodations, dining, and related hospitality services.
These Terms apply to:
Certain services may be provided through third-party platforms (such as online booking engines or restaurant reservation systems). Those platforms may have their own terms and policies, which also apply to your use of those services.
When using our website, you agree to:
We may update, suspend, or discontinue any part of the website at any time without prior notice.
Hotel reservations may be made through our website, by phone, by email, or through authorized third-party booking partners. A reservation is confirmed only when you receive a confirmation from us or our authorized booking partner.
You agree to provide accurate guest information, including:
Standard check-in and check-out times will be communicated at the time of booking or upon arrival. We may require a valid government-issued ID and payment method at check-in. Early check-in and late check-out are subject to availability and may incur additional charges.
Room rates, taxes, fees, and inclusions are displayed at the time of booking or communicated before confirmation. Prices are subject to change until a reservation is confirmed. You authorize us or our payment partners to charge the payment method provided for the total amount due, including applicable taxes, fees, and incidental charges incurred during your stay.
Cancellation and modification policies depend on the rate plan, booking channel, and dates of your reservation. The applicable policy will be shown at the time of booking or in your confirmation. If no specific policy is stated, our standard cancellation terms communicated at booking will apply.
No-shows and late cancellations may result in charges according to the confirmed reservation terms.
During your stay, you agree to:
We reserve the right to refuse service, cancel a reservation, or request a guest to leave the property if these Terms or house rules are violated, subject to applicable law.
Our restaurant offers food and beverage services to hotel guests and visitors. Table reservations may be made in person, by phone, through our website links, or through authorized third-party reservation platforms.
Reservation availability, seating times, and party sizes are subject to capacity and operational conditions. We may modify hours, menus, or services due to seasonality, supply, or operational needs.
Menu items, ingredients, and prices may change without notice. While we take reasonable care in preparing food and beverages, we cannot guarantee that menu items are free from allergens. Please inform our staff of any allergies, dietary restrictions, or medical conditions before ordering.
Guests are expected to behave respectfully toward staff and other diners. Payment for restaurant services is due at the time of service unless otherwise agreed. Charges may be added to your hotel folio when applicable.
We reserve the right to refuse service in accordance with applicable law, including in cases of intoxication, disruptive behavior, or failure to comply with restaurant policies.
If you request a Mexican tax invoice (CFDI), you must provide complete and accurate billing information within the timeframe and format required by applicable tax regulations. We are not responsible for delays or rejections caused by incomplete, incorrect, or late information submitted by you.
Our website may link to or integrate with third-party services, including:
We do not control and are not responsible for third-party websites, services, content, or policies. Your use of those services is at your own risk and subject to their respective terms.
All content on our website and property branding—including text, photographs, logos, graphics, menus, and design elements—is owned by or licensed to Casa Palo Verde and protected by applicable intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without prior written permission.
To the fullest extent permitted by law, our website and services are provided on an "as is" and "as available" basis. We do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
We make reasonable efforts to provide accurate information about our hotel, restaurant, amenities, and availability, but we do not guarantee that all descriptions, images, or listings are complete or current.
To the maximum extent permitted by applicable law, Casa Palo Verde and its owners, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.
Our total liability for any claim relating to these Terms or our services shall not exceed the amount you paid to us for the specific reservation or service giving rise to the claim, except where applicable law requires otherwise.
Nothing in these Terms limits liability that cannot be excluded under Mexican law, including liability for fraud or willful misconduct.
You agree to indemnify and hold harmless Casa Palo Verde and its representatives from claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of our services, violation of law, or harm caused to other guests, staff, or property.
We are not responsible for failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, severe weather, government actions, labor disputes, utility failures, pandemics, or other force majeure events.
These Terms are governed by the laws of Mexico, without regard to conflict-of-law principles. Unless mandatory consumer protection rules require otherwise, you agree that courts located in Cabo San Lucas, Baja California Sur, Mexico shall have jurisdiction over disputes arising from these Terms or your use of our services.
Before initiating formal proceedings, we encourage you to contact us so we can try to resolve your concern directly.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page. Your continued use of the website or services after changes become effective constitutes acceptance of the revised Terms.
If you have questions about these Terms of Service, please contact us: